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Call Centers


 

< 1-B C-O P-Z >

 

-Call-

Call Centers India
Offices: Seattle, Washington & Noida, India
The Call centers India Call management team has over 20 years of combined call center experience. The company employs more than 250 people and is growing more than 15% quarter per quarter. Their clientele range up to Fortune 500 size companies. The call center operation is structured to serve organizations typically requiring at least 10-50 agents per shift.
Call Central
Offices: Ottawa, Ontario & Islamabad, Pakistan
Call Central is a leading provider of Business Process Outsourcing Services to Fortune 1000 companies. They offer a range of integrated customer care services including voice, email response, real-time chat, knowledge management, CRM architecture and other value added services to small and medium sized corporations. Call Central is a provider of diversified business process and outsourcing services offering innovative and effective solutions for clients around the world.
Contactual
Offices: San Mateo, California
Contactual OnDemand Contact Center services hundreds of organizations around the world. Adopted by Fortune 500 companies for its reliability and lauded for its revolutionary user interface (UI) developed by the creative talent behind the AppleŽ Macintosh UI, Contactual is leading the movement to OnDemand Contact Centers. Contactual’s own customer-centric values are exemplified in an unparalleled level of customer service. With a customer base spanning hi-tech startups and Fortune 500 companies, Contactual’s record of success and innovation goes back to 2000.
Convergys
Offices: Cincinnati, Ohio
Convergys helps you follow the first rule of business: Take care of your customers or your competitors will. They're the global leader in providing customer care, human resources, and billing services. With Convergys' help, your company can gain a deeper understanding of each of your customers, how to serve them better and more knowledgeably, how to process payments faster, and how to make each transaction more profitable.

-eGain-

eGain Communications
Offices: Mountain View, California; Pune-New Delhi, India; Berkshire, England; Dublin, Ireland; Milano, Italy & The Netherlands
eGain Communications  represents over 15 years of experience and industry-specific domain expertise in the contact center and customer service space. Today eGain provides the #1 software for eService, offering the industry's broadest and deepest suite of applications-web self-service, email management, and collaboration through chat and co-browsing, case management, fax integration, call tracking and call center knowledge management.
eLoyalty
Offices: Lake Forrest, Illinois; Frankfurt, Germany & Berkshire, England
eLoyalty is a leading management consulting, systems integration, and managed services company focused on optimizing customer interactions. eLoyalty's broad range of enterprise Customer Relationship Management (CRM)-related services and solutions include creating customer strategies; defining technical architectures; selecting, implementing, and integrating best-of-breed CRM software applications; and providing ongoing support for multi-vendor systems.
eStara
Offices: Reston, Virginia; Portland, Oregon; Toronto, Ontario; Boulogne, France & Madrid, Spain
eStara's provides the world’s most robust and widely deployed Click to Call service, with more than three million users in 113 countries. eStara’s IP telephony infrastructure seamlessly transitions consumers, together with the context of their online session, into immediate telephone or PC-based voice contact with the business. The same patented base technology drives eStara’s Call Tracking, a flexible, scalable call tracking and monitoring service.

-Gene-

Genesys
Offices: Daly City, California
Genesys Voice Platform brings Internet technologies to voice self-service / IVR solutions that enable your customers to conduct business over the phone in a new and intuitive way. Genesys Voice Platform is an advanced software-only product that brings Internet technologies to the world of voice—enabling a new breed of voice self-service applications. With Voice Platform, companies can reach more customers, offer consistent, high-quality customer care and reduce the cost of customer service.
Global Response
Offices: Margate, Florida
With their integrated contact-center, ecommerce and fulfillment capabilities, Global Response is uniquely positioned to support your multichannel brand strategies and objectives. The essence of brand care is protecting and promoting the brand. There are many ways to accomplish those two goals and here you will find most of them. The services they offer have familiar names, but the quality of the service is what makes all the difference.

-Hamilton-

Hamilton Telecommunications
Offices: Aurora, New England
Hamilton Telecommunications has been helping businesses connect with customers for over 15 years. Hamilton has been providing state-of-the-art communications products and services for more than 100 years. They offer local telephone service, cable television and internet service to communities throughout Nebraska. On a national level, Hamilton added the Teleservices Division in 1986 and has since grown to over 300 workstations and six call centers.
Harte Hanks
Offices: San Antonio, Texas
Harte-Hanks is a worldwide, direct and targeted marketing company that provides direct marketing services and shopper advertising opportunities to a wide range of local, regional, national and international consumer and business-to-business marketers. Harte-Hanks Direct Marketing improves the return on its clients' marketing investment with a range of services organized around five solution points: Construct and update the database, access the data, analyze the data, apply the knowledge, execute the programs.

-In-

InQuira
Offices: San Bruno-Los Angeles, California; Orlando, Florida; New York, New York & London, England
InQuira provides an integrated software platform that has three core capabilities: knowledge base management (including authoring and workflow), natural language search, and advanced analytics and reporting. InQuira's products and people help organizations deliver the superior user interactions that boost service levels and sales. Their solutions have been proven in the most demanding customer environments by many of the world's premier enterprises.

-Live-

LiveOps
Offices: Palo Alto, California
LiveOps is the nation's largest domestic outsourced call center making exclusive use of home-based operators (agents). Their LiveOps agents run their own, individual home-based businesses using a PC, Internet connection and phone to take calls in their homes according to their own schedules. Their proprietary technology platform enables them to provide immediate, superior service to their customers. The combination of their high-caliber agents, large scale service, and revolutionary technology platform sets LiveOps apart from their competitors in the $30B outsourced teleservices market
LivePerson
Offices: New York, New York & Ra'anana, Israel
LivePerson is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience.

-Nice-

NICE Systems
Offices: Ra’anana, Israel
NICE Systems is the leading provider of Insight from Interactions™ solutions, based on advanced analytics of unstructured multimedia content from telephone, web, radio and video communications. NICE is revolutionizing VoIP interactions management with state-of-the-art solutions for IP contact centers, branches, and command and control centers. NICE’s solutions are changing the way organizations make decisions, helping them improve business and operational performance, address security threats and be proactive.
Nuance
Offices: Burlington, Vermont
Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Their technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched.

-O'Cur-

O'Currance Teleservices
Offices: Salt Lake City, Utah
O’Currance Teleservices, founded in 1994, has led the way in the development of Web-based virtual offices and remote telesales agents. Its innovative approach to taking inbound calls from virtual offices is fast becoming an industry standard. O’Currance offers a variety of services including telemarketing, telesales and call center operations for clients in almost every industry.