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Call Centers


 

< 1-B C-O P-Z >

 

-24-

24-7 INtouch
Offices: Regina, Saskatchewan; Toronto, Ontario & Los Angeles, California 
During the 35 years 24-7 INtouch has been in the communications industry, they have witnessed a revolution. Businesses no longer communicate only through the telephone. Today's customer does not just want multiple points of contact (voice, chat, email) around the clock—they expect it! 24-7 INtouch has responded to this demand by developing a multi channel communication solution that will give you an advantage over your competition.

-Acena-

Acena Group
Offices: Greatneck, New York
Acena is one of the nation's premier providers of outsourced customer contact solutions with a proven track-record of success for companies ranging in size from start-up to today’s top fortune 1000 companies. By combining state-of-the-art technology, rigorous training and solid practices, and over 10 years of successful experience in the call center and answering service industries, Acena's solutions underpin the success of thousands of businesses across North America and abroad.
Active Voice
Offices: Seattle, Washington; Victoria, British Columbia & Amsterdam, The Netherlands
Active Voice, a subsidiary of NEC Unified Solutions, is a global provider of unified messaging, computer telephony and voice messaging solutions, powering the communications infrastructure of businesses worldwide. Over 150,000 Active Voice systems have been installed in more than 60 countries. Active Voice’s products are sold and supported through a network of independent telecommunications manufacturers, dealers, computer resellers, and strategic partners.
Alorica
Offices: Chino-Clovis-La Puente, California; Manhattan, New York; Oak Brook, Illinois; Cork, Ireland; Pasig City, Philippines & Tokyo, Japan
Alorica is a leading customer service management provider that supports the entire customer lifecycle, from front-office customer interaction to back-office reverse logistics. They deliver fully integrated solutions such as customer interaction management, service logistics, depot and onsite repair services, in-home integration, as well as total eBusiness solutions. Through their global contact centers, depot repair and parts fulfillment facilities, Alorica can provide the best-in-class service management, technology, people and process to help you maximize your profits.
Amcat
Offices: Oklahoma City, Oklahoma; Dusseldorf, Germany & Manchester England
Amcat is committed to providing the highest value proposition, the most flexible and feature rich product solution and the greatest customer satisfaction. They value long term partnerships with each of their customers to help them achieve their corporate mission. Their solutions allow companies to more effectively communicate with their customers via multiple channels including inbound/outbound and blended voice, email, fax and the Web.
Americall
Offices: Tacoma, Washington
AmeriCall... where great people and innovative technology combine to bring you the best in call center services. Inbound call and outbound call center services, order taking, customer service, class and seminar registration, answering service and web enabled customer support. AmeriCall has now integrated internet communications into their 24 hour call center to provide, among other things, online customer service and ordering assistance using voice or text communications.

-Am-

Amtelco
Offices: McFarland, Wisconsin
Amtelco has been a leading provider of customized call center innovations for more than 25 years. With a strong background in the telephone answering service industry, Amtelco's primary focus is to design systems that offer cutting-edge technology, which reduces labor costs and increases profitability. Today, Amtelco's specialized Call Center Innovations are recognized throughout the industry for improving customer service with straight-forward procedures and trouble-free system maintenance.
Angel.com
Offices: McLean, Virginia
Angel.com is the leading provider of on-demand IVR solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,400 customers turn to Angel.com's patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. Angel.com provides an Internet-based solution that requires no investment in hardware, software, or human resources.
Ansafone
Offices: Sana Ana, California
Founded in 1970, Ansafone Communications is a full service call center. Ansafone's corporate philosophy is to combine state of the art technology with old-fashioned customer service. Aggressive marketing and a total commitment to quality have made Ansafone into the fastest growing call center in Southern California. Offering a wide range of services, Ansafone supports one of the most diverse groups of clients in the industry.
AnswerConnect
Offices: Portland, Oregon
AnswerConnect is a full-service contact center located in the Pacific Northwest serving customers nationwide. By using state-of-the-art technology and investing in leading call center and software solutions, they are able to offer a unique solution for businesses who wish to outsource their call-handling needs. They are able to provide their customers with service for a fraction of the cost that it would cost for them to perform similar services internally.
AnswerNet
Offices: Portland, Oregon
The AnswerNet Network is a leading supplier of outsourced contact center services including telemessaging (telephone answering service & voice mail), customer service, help desk, telemarketing and fulfillment services.  With over 53+ contact centers and 1,600-plus seats located across North America, they operate under the names AnswerNet, Cerida, Signius, S&D Marketing, Source 1 Fulfillment and TelePartners. Their network of over 2,000 employees handles over 60 million contacts a year.

-Beacon-

Beacon Global Services (BGSC)
Offices: Poughkeepsie, New York
Beacon Global Services Corporation, a wholly owned subsidiary of Indotronix International Corporation (IIC), offers turnkey outsourced Call Center with complete Contact Management Solution. Their USP is derived from their strength of being a Full IT Services Company, specializing in Software Development, Project Management and Resourcing. BGSC is a fully Multimedia Web-enabled Contact Center Service Bureau. They have 120 agent seats in their centers at Hyderabad, India and 48 seats in call center in New York.
Business Beanstalk
Offices: Hillsborough, California
Business Beanstalk specializes in providing contact center solutions for xmall and medium sized businesses. They offer inbound customer support and order taking, as well as outbound appointment setting, telemarketing and telesales. Their call agents and management have previously worked for the biggest names and clients in the industry—Citibank, IBM, Oracle, Dell, Harte Hanks, Sprint PCS, SBC Yahoo!, Expedia, Linksys, Sykes, and Convergys, to name a few.